Product Support
We design our products to be as well-documented and self-explanatory as possible. In most cases, you’ll find the answer you need much faster in the documentation than by contacting support.
Documentation (Start Here)
Before contacting us, please check the official documentation. It includes wiring guides, configuration information, troubleshooting steps, and product-specific details.
Most common questions and setup issues are already covered there and are regularly updated.
Troubleshooting Checklist
If something isn’t working as expected, please run through the following before getting in touch:
- Double-check wiring and connectors
- Confirm supply voltage and grounding
- Check for any configuration or firmware requirements
- Review the relevant product page in the documentation
- Look for known issues or limitations in the wiki
A large number of issues come down to setup rather than hardware faults, so this step often resolves things quickly.
Still Need Help?
If you’ve checked the documentation and are still stuck, we’re happy to help.
Please contact us here:
To help us resolve your issue faster, include:
- Product name and version
- A clear description of the issue
- Steps you’ve already tried
- Photos or diagrams if relevant
- Any error messages or unexpected behaviour
Warranty & Faults
If you believe your product is faulty, please still check the documentation first, then contact us with full details so we can assess whether it’s a setup issue or a hardware fault.